Redefine with Outsourcing
Is offering 24/7 customer support, including weekends and holidays for clients in different time zones, proving challenging?
Are slow response times and dwindling customer satisfaction issues stemming from difficulties in managing first-line support?
Are your tech support resources consumed by routine and intermediate tasks, leaving little room for addressing more complex challenges?
Unleash a new age of productivity.
Responsive support that keeps your customers confident and your team focused.
Web Hosting Support
Outsourcing Services
Empower your hosting operations with Papey's commitment to excellence, freeing leaders from recruitment, training, and management overhead.
Reliable 24/7/365 Support
Continuously available, including after-hours, weekends, and holidays.
Omnichannel Assistance
Expert handling of calls, emails, live chats, and social media in multiple Chinese languages and dialects.
Guaranteed Cost Efficiency
SLA-backed support with predictable costs and no extra spend on tools or infrastructure.
Rapid Resolution Commitment
Quick, effective solutions that maintain high satisfaction across teams and clients.
What Can we do for you
Specializing in web hosting infrastructure management, we empower businesses like yours. Partner with us for exceptional support, customer satisfaction, and online success.
24/7 availability
Remain engaged with your customers 24/7, 365 days a year, including night shifts, weekends, and holidays.
Conserve time and resources
Reduce training, equipment, and staffing costs while our support becomes expert in your operations.
Customized recruitment
We recruit friendly, experienced agents tailored to your business needs for outsourced support.
100% white label
Our techs use your help desk and email signatures so customers feel they are speaking to your team.
Client Success Stories
Trusted by professionals worldwide
96% Customer Satisfaction Score of Our Service.
Your customers can get the same outstanding service too.
Share your challenge and we'll develop an outsourced technical support solution.
Shelia McCourtney
Architect
"Great group of professionals. The advisor was able to walk me through the steps and answer all my questions very accurately and patiently. I really appreciate the assistance."
Luis Desalvo
Creo Tech
"During a recent encounter with their support team, I had the pleasure of interacting with Kiki, who epitomized professionalism and delivered outstanding assistance."
Satisfaction Rate
Response Time
Support Available
Frequently Asked Questions
Specializing in web hosting infrastructure management, we empower businesses like yours. Partner with us for exceptional support, customer satisfaction, and online success.
How much does it cost to outsource web hosting support?
Costs vary depending on the service provider and the level of service required. We offer customizable packages to fit different business needs and budgets.
How do you ensure support quality?
We select experienced technical experts through a rigorous recruitment process and provide continuous training and evaluation.
How fast can customers expect a response?
We commit to responding within the timeframe defined in the Service Level Agreement (SLA).
What are the potential risks of outsourcing?
Potential risks include communication barriers and cultural differences. We minimize these by establishing clear channels and alignment practices.
How is data security and privacy ensured?
We follow strict security protocols, including encryption and multi-layer safeguards to protect customer data.
How does support adapt to changes in technology?
Our team stays current with the latest trends and regularly updates processes and tooling.
Can support services be customized?
Yes, we tailor support solutions based on your specific requirements.